Shipping policy

 

SECTION 1 – ORDER PROCESSING TIMES

Orders typically take 1 – 2 business days to process before the order is released to the warehouse. This excludes weekends, holidays, and all other non-working days. Orders placed after 13:00 MST will be processed the next business day.

If immediate order and pickup is required, please call us to speak with a technical sales representative.

Due to rapidly fluctuating inventory levels, some items from your order may be partially or completely out of stock. Upon receipt of your order, we will notify you of any stock shortages and advise the lead time for the out of stock items. Typically, the manufacturing lead times will be less than 1 week for common products and 1-2 weeks for limited stock uncommon products.

 

SECTION 2 – LOCAL PICK-UP

Local pickup is available Monday – Friday during regular business hours. An email will be sent when your order is ready for pick up and will include the contact detail for the local warehouse. You must call in advance to schedule a time for pickup as most products require handling equipment to load.

After hours pickup can be scheduled in advance if required, please call or email to make arrangements.

Please note that due to the vast number of products offered, your chosen pick up location may not have enough stock at the time of order. Upon receipt of your order, we will notify you of any stock shortages for the local warehouse and advise the lead time for the back ordered items. Typically, the lead times will be less than 1 week if the products are in stock at other locations.

Pickups will be scheduled once all products are in stock at the local warehouse. However, split order pickups can be arranged upon request.

Local pickup is available at the following locations:

  • Red Deer, Alberta, Canada
  • Grande Prairie, Alberta, Canada
  • Fort Worth, Texas, USA
  • Indiana, Pennsylvania, USA


SECTION 3 – LOCAL DELIVERY

Local delivery is available Monday – Friday during regular business hours.

An email will be sent when your order is processed with a date and time for the delivery. You must ensure safe access for the delivery and all required equipment and personnel are available as most products require handling equipment to unload.

After hours delivery can be scheduled in advance if required, please call or email to make arrangements.

Please note that due to the vast number of products offered, your local warehouse may not have enough stock at the time of order. Upon receipt of your order, we will notify you of any stock shortages for the local warehouse and advise the lead time for the back ordered items. Typically, the lead times will be less than 1 week if the products are in stock at other locations.

Deliveries will be sent once all products are in stock at the local warehouse. However, split deliveries can be arranged upon request.

Local delivery is available at the following locations:
 
Red Deer, Alberta, Canada

  • Less than 20 km - Free Local Delivery on all orders.
  • Less than 160 km - Free Local Delivery for orders over $1000
  • 20 km to 50 km – $50 Local Delivery for orders under $1000
  • 50 km to 160 km – $100 Local Delivery for orders under $1000
 
 Grande Prairie, Alberta, Canada
  • Less than 160 km - Free Local Delivery for orders over $1000
  • Less than 50 km – $50 Local Delivery for orders under $1000
  • 50 km to 160 km – $100 Local Delivery for orders under $1000

Fort Worth, Texas, USA
  • Less than 100 mi - Free Local Delivery for orders over $1000
  • Less than 30 mi – $100 Local Delivery for orders under $1000
  • 30 mi to 100 mi – $150 Local Delivery for orders under $1000
 
 Indiana, Pennsylvania, USA
  • Less than 100 mi - Free Local Delivery for orders over $1000
  • Less than 30 mi – $100 Local Delivery for orders under $1000
  • 30 mi to 100 mi – $150 Local Delivery for orders under $1000

 
Orders will typically be grouped together and sent out for delivery every 2 weeks. If your order is a full truck load, it will usually be sent out in less than 1 week. If you require expedited delivery, please contact us immediately.
 

SECTION 4 – SHIPPING COLLECT / CUSTOMER ACCOUNT

In most cases, we can ship collect, you may arrange your own carrier/pickup or have us ship using your established carrier account. To use any of these methods use the following procedure:


1. When ready to check out, please ensure to utilize the “Add a note to your order” text box on the Shopping Cart page to provide us with the required shipping details. Our team may contact you upon receipt of the order to verify customer supplied shipping details. Click “Proceed to Checkout”

     

 2. Select “Ship” as the Delivery Method on the Information page of the check out along with your Shipping Address then Select “Continue to shipping”.

     

3. Select “Customer Account Collect Shipping” as the Shipping Method on the Shipping page of the check out

 
4. Proceed to the payment section of the check out and use your preferred payment method to finalize the order. 

 

5. Once you have finalized and submitted the order, you may be contacted by one of our team to confirm the shipping details if required.

 

SECTION 5 – DOMESTIC SHIPPING

As of July 6, 2021, we have rolled out a domestic shipping rate schedule based on total order value. Per our site development roadmap, this is a temporary solution until the real time freight quotes based on shipping weights and dimensions is implemented later this year.

Domestic Shipping Rate Schedule for Canada


 
SECTION 6 – INTERNATIONAL SHIPPING

As of July 6, 2021, we have rolled out an international shipping rate schedule based on total order value. Per our site development roadmap, this is a temporary solution until the real time freight quotes based on shipping weights and dimensions is implemented later this year.

 

SHIPPING TO UNITED STATES OF AMERICA (USA)

 

United States of America (USA) Shipping Rates Schedule

 
 

SHIPPING TO MEXICO (MEX)

 

Mexico Shipping Rates Schedule
 

 

SHIPPING TO THE REST OF THE WORLD (some restrictions apply)

 

Rest of the World Shipping Rates Schedule

 

SECTION 7 – PACKAGING

  • Manufacturers standard packaging and palletizing included
  • Special requirements for export packaging, crating, bracing, preservation, etc. are NOT included. Please contact us with any special packaging requirements.
  • Assemblies which are meant to be dismantled shall be dismantled into the smallest sizes to optimize freight costs and time.

 

SECTION 8 – SHIPPING EXCEPTIONS AND CLARIFICATIONS

  • Over dimensional and/or overweight packages are not included in the shipping rate schedules
  • Import fees, taxes and tariffs and any other import or taxes costs are the responsibility of the customer unless otherwise agreed to in writing.
  • No guarantees for shipping, delivery times, processing times are implied or warranted.
  • Some areas, regions or countries may not be eligible to place orders due to trade restrictions, embargos or other governmental restrictions.
  • We will do our best to manage the shipping costs within our stated rate schedule, however, some orders due to their composition and destination may require special handling. In these cases, one of our team will contact you do discuss shipping solutions.
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